FREQUENTLY ASKED QUESTIONS
Mitragyna speciosa (Kratom) is an evergreen tree that can grow as tall as 80 feet high and 3 feet in diameter. It it closely related to the coffee tree and grows naturally in South East Asia. It was used traditionally by people working strenuous jobs who needed the stamina and analgesic effects it provided by chewing on the raw leaf. We are not able to use it in the United States for the same reason due to it not being approved by the FDA. Until it is approved by the FDA, we are not able to provide more information until we receive guidance from the FDA and the American Kratom Association. Current studies can shine light on Kratom and its potential benefits located here.
Due to the F.D.A. we are only able to use them for aromatherapy and it’s used in making candles. It was traditionally used in Thailand and Southeast Asia for its healing properties and its analgesic effects. Here is a link to more information currently being done by John Hopkins and its study on kratom here.
Kratom is best stored in a cool, dry, dark, and air tight container. It should keep its potency for months. Exposure to light, oxygen or humidity will reduce the potency much faster.
We ship via USPS Priority which is typically the fastest method of shipping. Expect 1-3 days depending on your location for the package to arrive and if you are in Denver or the surrounding area, we typically are able to do same day delivery :). All orders received by 3:00 PM mountain standard time will be shipped same day. All orders received after the time cut off and on Sunday will be processed the next day.
We do not accept Returns. Exchanges can be accepted if they are unopened and remain sealed, please contact us for an exchange authorization at firstname.lastname@example.org. Customers are responsible for the cost of shipping the product back and must contact for an exchange authorization within 14 days from placing the order.
We do offer free shipping for orders that total $75.00 or more minus tax. We are committed to keeping our prices on our products from increasing and we do include free samples with every order.